Reserve members are held by two named bankers rather than a queue. Both carry full context, so a holiday, a handover or an illness never becomes your problem to re-explain.
Specialists in legal, tax and investment matters are retained by us and brought into your file. You are not handed three phone numbers and left to reconcile three opinions.
What it gives you
Two people, not one
Cover that does not fail when a single relationship manager is unavailable.
Convened, not referred
Specialists are brought in and coordinated rather than passed to you as a list.
Reachable around the clock
One of the two is always contactable, on a direct line rather than a switchboard.
What is included
- Two named bankers with direct lines
- Full context held by both
- Legal and tax counsel on retainer
- Settlement outside market hours
- Travel and lifestyle arrangements
- 24-hour reachability
Who it is for
Reserve members whose affairs cross borders, entities or generations.
Questions
It is part of the Reserve plan, at its stated monthly fee. There is no separate charge.
We do. No retrocessions, no referral fees, no undisclosed spread — which is why the Reserve fee is not small.