Physical cards
What arrives, how it arrives, and what to do if it does not.
Every plan includes a physical card. Standard ships a conventional card; Metal and Reserve ship the milled metal card from the current series.
Shipping is worldwide at no charge, five working days from the series closing. Replacements for loss or damage are free and do not consume a series allocation.
What it gives you
Free replacement
Lost, stolen or damaged cards are replaced at no cost, and the old number is dead the moment you report it.
Usable before it arrives
The account and its virtual cards work from the day it opens; the physical card is an addition, not a prerequisite.
Tracked to the door
Shipment status is in the app from dispatch to delivery.
What is included
- Worldwide shipping at no charge
- Five working days from series close
- Free replacement for loss, theft or damage
- Shipment tracking in the app
- Contactless and chip, no signature strip
- Activation from the app, not by phone call
Who it is for
Everyone with an account — it is included rather than sold separately.
Questions
Report it in the app and a replacement is dispatched at no charge. The undelivered card is cancelled before the new one ships.
Yes, through virtual cards and the wallets on iOS and Android.